Netchex has been named a Finalist for Customer Service Department of the Year in the eighth annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s international competition. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.
Netchex’s submission for its Customer Service Department highlighted the team’s achievements in 2012 and 2013, including overcoming a hurricane, organizing trainings for our client conference and instituting a new, company-wide customer relationship management system. The team, which is consistently credited with Netchex’s 97% client-retention rate, accomplished these feats while handling an average of 700 phone inquiries every week.
“Our customer service group is the heart of Netchex,” said Netchex CEO Will Boudeaux. “From day one of our business, they have been a true difference in our ability to earn and keep long-term clients. Their focus on personal needs and business goals, coupled with technology and leadership, has allowed them to not only scale, but thrive as we have grown. To have a Stevie Award earned by this group is validation that their hard work and dedication to our customers is not only important, but recognized.”
More than 100 members of seven specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 27 – February 5.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new Asia-Pacific Stevie Awards.
The final results will be announced during a gala banquet on Friday, February 21 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
“In a record-breaking year for nominations, the judges saw extraordinary quality in the achievements portrayed in these Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “The final judges should enjoy reading and evaluating such a treasure trove of excellent work.”
“This award is a product of the hard work and dedication of each and every one of our team members – from our leaders and trainers to our newest representatives, “ said Customer Service Department Manager Chris Roig. “Congratulations to the award winning Netchex Service Team!”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
Mandeville-based Netchex was founded by two St. Tammany residents in 2003 and has quickly grown into an industry leader in web-based payroll, human resource, benefits and time and labor management services. Netchex has been listed on the Inc. 5000 list of fastest-growing, privately owned businesses in the country for the past years.
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the eighth annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network, Competence Call Center, and ValueSelling Associates.