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Payroll That Stays Simple. Support That Answers in Minutes.
Kelsie LaCombe runs payroll for Grant Parish Police Jury by hand every cycle. After years of hour-long holds and wrong W-2s at ADP, she gave Netchex a 10 out of 10.
Kelsie's NPS score
response times with customer service, compared to ADP's hour-long holds
adding time into payroll, compared to ADP
The problem: hard to use, harder to get help
ADP was the only payroll provider Grant Parish Police Jury had ever used, and over the years the experience got progressively worse. Getting support meant an hour on hold, then a conversation where neither side could understand the other. One year the W-2s came out wrong, and getting them fixed was a nightmare. Any small request was like pulling teeth.
The software added its own friction. The menus changed every other week, so Kelsie had to relearn where each report lived, and every department needed its own batch export and file number before she could enter a single hour into payroll.
What changed at Grant Parish Police Jury
Payroll got easier. Kelsie keys in hours, overtime and on-call pay on one timesheet instead of building separate batches, reducing the number of clicks it takes to add and edit payroll data.
"With ADP, every time I went to a new department I had to create a new batch or a new file number. With Netchex, I just use a drop-down and go to whatever department I need. It's all one giant timesheet."
Kelsie LaCombe, Payroll Clerk, Grant Parish Police JuryAnd it stays easy. The screens don't move, so there is nothing to relearn before each payroll.
"ADP would change what their menu looked like every other week. Y'all remain consistent in what everything looks like."
Kelsie LaCombe, Payroll Clerk, Grant Parish Police Jury"Customer service is definitely a 10 out of 10. Plus Netchex is very simple, it's very easy, it's user-friendly, which is good for people like me who don't like anything too complicated."
