State Licenses

• License # AKMT-017828
• License Type – Money Transmitter License

For Alaska Residents:

If you have a complaint concerning money transmission activity in the State of Alaska, first contact Netchex customer assistance at (985) 220-1410.

If you still have an unresolved complaint, you may also submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here.

Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email [email protected] or call Nine Zero Seven Four Six Five Two Five Two One (1-907-465-2521)

• License # – 500321
• License Type – Money Transmitters License

For Colorado Residents:

Colorado Money Transmitters Act –CUSTOMER NOTICE

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation

supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking:
1560 Broadway, Suite 975
Denver, CO 80202

Email: [email protected]
Website: banking.colorado.gov/industry/money-transmitters

• License # – MT-1862611
• License Type – Money Transmission License

• License # – MTL-327
• License Type – Money Transmitters

• License # – MT.000445
• License Type – Money Transmitter License

For Illinois Residents:

If you have a complaint concerning money transmission activity in the State of Illinois, first contact Netchex customer assistance at (985) 220-1410.

If you still have an unresolved complaint, you may also submit formal complaints directly to the Illinois Division of Financial Institutions.

Please send formal complaint to:
Illinois Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Toll-Free Number 1-888-473-4858

• License # – SC862755
• License Type – Money Transmitter License

License Type – Full and Limited Service Payroll Processor

• License # – MT0026116
• License Type – Money Transmitter License

• License # – 1862611
• License Type – Money Transmitter License

• License # – MO-25-9384
• License Type – Sale of Checks and Money Transmitter License

• License Type – Money Transmitter License

• License # – 1862611.MT
• License Type – Money Transmitter License

For South Dakota Residents:

South Dakota customers can contact the division with questions or complaints about the licensee’s money transmission services.

South Dakota Division of Banking:
(605) 773-3421

• License # – 1862611
• License Type – Money Transmitter License

• License # – TX-DOB-C-01020
• License Type – Money Transmitter License

For Texas Residents:

If you have a complaint concerning money transmission activity in the State of Texas, first contact Netchex customer assistance at (985) 220-1410.

If you still have an unresolved complaint, you may also submit formal complaints directly to.

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
1-877-276-5554 (Toll Free)