From ADP to an All-in-One HR and Payroll Platform: How North Texas Therapy and Home Care Found a Long-Term Partner in Netchex

North Texas Therapy and Home Care is a Texas-based healthcare organization providing therapy and home care services with a workforce of approximately 80 employees. Operating with a lean administrative team, the organization manages payroll, benefits, staffing, and compliance responsibilities alongside the daily demands of patient care operations.

Robin Collins, President of North Texas Therapy and Home Care, oversees payroll and benefits while also supporting staffing operations, compensation planning, recruiting, and broader business management responsibilities. As the organization continued to grow, the need for a more connected HR and payroll experience became increasingly important, particularly when coordinating with their third-party benefits team and supporting operational changes over time.

Before Netchex, North Texas Therapy and Home Care used ADP for payroll and HR administration.

While cost played a role in evaluating alternatives, the larger issue centered around benefits integration and administrative coordination.

For a smaller organization without a large administrative staff, managing payroll, HR, and benefits across disconnected systems added unnecessary steps to day-to-day operations.

At the same time, Robin’s responsibilities extended far beyond payroll.

She remained involved in staffing operations, compensation planning, recruiting support, marketing coordination, and overseeing benefits administration for the organization.

The team needed a platform that could better connect those processes while supporting the realities of a lean healthcare business.

North Texas Therapy and Home Care transitioned to Netchex in 2015.

Robin recalls the implementation process as smooth and highly organized, supported by consistent communication and a dedicated onboarding representative.

Shortly after implementation, the organization added NetGuide, further supporting onboarding and employee management processes.

The integration with their third-party benefits provider also simplified day-to-day administrative work.

That automation removed manual coordination steps that previously required additional oversight from internal staff.

The move also created a more connected experience across payroll, benefits, and HR functions.

Over the past decade, Netchex has continued evolving alongside the organization as operational needs changed.

Robin highlighted the platform’s continued rollout of new tools and features, as well as the support provided when adapting to those changes.

As North Texas Therapy and Home Care introduced remote and hybrid work arrangements for office staff, the Netchex team helped configure geofencing and timekeeping functionality for employee clock-ins and clock-outs.

The organization also recently transitioned to a new medical records system that required payroll integration support.

The employee-facing app has also become a practical tool for the workforce.

With fewer manual administrative steps tied to payroll and benefits coordination, Robin is able to focus attention on broader operational priorities.

One of the most consistent themes throughout Robin’s experience with Netchex has been accessibility.

Whether working with payroll, benefits, or tax-related questions, she knows where to go for support and how to quickly connect with the right team.

That responsiveness has remained important throughout the organization’s growth and operational changes over the past 11 years.

Therapy and Home Care has now worked with Netchex for more than a decade.

During that time, the organization has expanded operations, adapted to new workflows, supported remote employees, and introduced new systems, all while continuing to manage payroll, HR, and benefits through a single platform.

For Robin, the value comes down to having tools and support that help simplify the operational side of running a smaller healthcare organization.