AskHR

AskHR is a comprehensive workflow solution that empowers employees to ask questions conveniently via mobile or desktop platforms and efficiently routes them to company administrators for prompt answers. Moreover, it incorporates advanced generative AI technology to automatically respond to commonly asked questions by referencing the company’s documents as a primary source. With feedback loops integrated into the process, the system continuously learns and enhances the quality of its guidance over time.

AskHR simplifies HR interactions by offering a centralized platform for employees, standardizing the process, and minimizing reliance on HR representatives. Ideally, the AI assistant autonomously resolves many queries, while cases requiring HR intervention are efficiently streamlined.

AskHR efficiently sifts through your HR documentation, swiftly retrieving and summarizing relevant information to provide prompt responses to employees.

AskHR provides a reference to the documentation it relied upon in its response. This enables employees to directly access the document referenced, promoting transparency and clarity in the information provided.

AskHR operates seamlessly across company codes, significantly reducing overhead in document management and enabling a unified approach to employee support. By consolidating inquiries into a single queue, it enhances efficiency and ensures consistent service across the entire employee pool.

Yes, AskHR will be fully compatible with mobile devices, ensuring seamless communication and providing users with an instantaneous experience.

Yes, your data, including your questions, HR responses, and general information, remains within the secure Netchex environment at all times, ensuring confidentiality and protection.

AskHR strictly relies on information from HR policy documents. It ensures accuracy by referencing these documents for every response. In the initial release, AskHR only utilizes company-wide policy documents and is unable to access individual employee files. If it lacks the necessary information, it will notify users and recommend contacting HR directly for further assistance.

Yes, HR can view these interactions at any point and there will be a full audit log. This includes conversations that are only conducted between the employee and AI (haven’t been escalated to admins).

Yes, if AskHR is unable to provide a satisfactory response, the inquiry is escalated to HR for further assistance within the same experience, so the employee does not have to go anywhere else or ask the question again