From Payroll Errors to Precision — How FSF Architecture Gained Confidence and Control with Netchex

As Business Manager at Foreman Seeley Fountain Architecture, Takiyah Braxton oversees both financial operations and HR-related responsibilities. Her role spans billing, payroll, tax preparation, reporting, and employee management, which means payroll accuracy and consistency are critical to daily operations.

Before Netchex, FSF Architecture relied on Paychex, but the experience became increasingly difficult to manage. The team encountered repeated miscommunications and errors across payroll, tax credits, and 401(k) administration. At the same time, fees continued to rise, raising concerns about both cost and quality.

With payroll issues affecting both internal workflows and employee trust, FSF Architecture needed a provider that could deliver accuracy, clear communication, and more reliable execution.

The transition to Netchex was structured and thorough from the start. FSF Architecture participated in multiple integration meetings to ensure the system was set up correctly and aligned with how their business operates.

Throughout implementation, the Netchex team worked closely with FSF Architecture to tailor the system to their needs, especially around project-based workflows and reporting. That level of attention stood out early and set the tone for the relationship.

Within the platform, features like project-based time tracking and detailed reporting have made a meaningful difference. FSF Architecture can now align payroll with project work more clearly, giving the team clearer visibility into time and payroll data.

Since moving to Netchex, FSF Architecture has gained more control over payroll processes and day-to-day operations. The system provides the visibility they need to manage payroll accurately while supporting the structure of their project-based work.

Time tracking tied to specific projects allows the team to stay organized, while reporting capabilities make it easier to review and validate data before payroll is processed. Updates like the platform calendar have also improved how FSF Architecture manages PTO requests and approvals ahead of payroll runs.

With fewer errors, clearer workflows, and better visibility, payroll has become more predictable and easier to manage across the business. 

Beyond the platform itself, FSF Architecture has seen a noticeable difference in how Netchex communicates and supports their team. From implementation through ongoing support, responsiveness has remained consistent. 

When questions come up, FSF Architecture receives timely responses, typically within the same day or the following morning. That level of responsiveness reduces delays and keeps payroll moving without unnecessary interruptions. 

The overall experience has reinforced a sense of trust in the partnership. Across interactions with implementation and support teams, FSF Architecture has felt that their needs are understood and prioritized. 

Today, FSF Architecture operates with greater confidence that payroll is accurate, processes are clear, and support is available when needed. That shift has allowed their team to stay focused on the broader financial and operational responsibilities that keep the business running.