Netchex Index Score: Reveal Hidden Payroll Issues - Netchex
COREHR High Performer badge

Netchex is ranked #1 for service on G2 – verified by 100+ real customers.

See Reviews Arrow
Free 5-minute Assessment

Netchex Index Score

Most HR and payroll problems don’t announce themselves. They show up as overtime you can’t explain, turnover you can’t reduce, and admin hours you can’t get back. The Netchex Index Score is a free, 5-minute assessment that benchmarks your setup against your industry and calculates the real dollar cost of the gaps — so you know exactly where to focus.

Find out what your HR & payroll setup
is really costing you

Answer 14 questions. Get benchmarked against your industry. Walk away with a dollar-value picture of where you’re losing time, money, and people.

Avg Netchex customer score by industry

These are real benchmark scores from Netchex customers in your industry. Most companies that complete the assessment are surprised by where they land — and what that gap is actually worth. Where will yours fall?

🏨
64/100
Hospitality
▲ with Netchex
🏥
71/100
Healthcare
▲ with Netchex
🍽️
60/100
Food & Drink
▲ with Netchex
🚗
69/100
Automotive
▲ with Netchex
🎯
Your company here
Under 5 minutes No login required Free personalized report
Question 1 of 14

I am primarily the…

💼
CFO / Financial Leader
Focus: ROI & cost control
👥
HR Director / VP of People
Focus: People & retention
⚙️
Office Manager / HR Generalist
Focus: Daily operations
🏢
Business Owner / Operator
Focus: Growth & risk
Question 2 of 14

What industry best describes your organization?

📊 This calibrates your benchmark comparisons — industry averages for overtime, turnover, and admin burden vary significantly by sector.
Hospitality
Hotels, resorts, venues
Food & Drink
Restaurants, QSR, catering
Healthcare
Clinics, senior care, home health
Automotive
Dealerships, service centers
Building Services
Facilities, janitorial, maintenance
Consumer Banking
Banks, credit unions
Education Services
K-12, charter schools, tutoring
Retail
Stores, distribution, fulfillment
Fitness & Health Clubs
Gyms, studios, wellness
Car Wash
Express, full-service, detail
Sheriff / Public Safety
Law enforcement, public safety
Other
Deskless or hourly workforce
Question 3 of 14

How many employees do you have?

1 – 25
26 – 50
51 – 100
101 – 250
251 – 500
501 – 1,000
1,000+
Question 4 of 14

Do you manage employees across multiple locations?

📊 Multi-location operations increase HR admin burden by 30–40% — separate payroll runs, location-specific compliance, and limited manager visibility all stack up fast.
No — single location
Yes — 2 to 5 locations
Yes — 6 or more locations
Question 5 of 14

Do you pay tipped wages, piece-rate, or variable pay?

📊 Tipped wage and variable pay compliance is one of the top FLSA risk areas — tip credits, tip pooling rules, and flat-rate pay calculations are common audit triggers.
Yes — tipped wages
Restaurants, hotels, bars
Yes — piece-rate or variable
Auto flat-rate, production, commissions
No — standard hourly or salary
Question 6 of 14

What percentage of your workforce regularly works overtime?

📊 The target is below 8% of workforce hours. Above 12% is a measurable cost signal — typically $1,400 per overtime-heavy employee annually.
0%
0%35%+
Question 7 of 14

How many hours per week does your HR or admin team spend on payroll, benefits, and employee questions combined?

📊 Best-in-class teams spend fewer than 6 hours/week on payroll processing. Most teams are surprised by how far above that they are.
0hrs/wk
2 hrs/wk40 hrs/wk+
Question 8 of 14

What is your current annual employee turnover rate?

📊 Every point above industry average has a real dollar cost — typically 50–150% of that employee’s annual salary to replace.
0%
0%150%+
Question 9 of 14

How do your employees typically access their schedule, pay stubs, and PTO requests?

📊 Employees without mobile self-service generate 3–5× more HR desk traffic — calls, texts, and walk-ins that pull your team away from higher-value work.
They use a mobile app
Self-service is working well
They log into a website
Available, but not always convenient
They call or text a manager
High volume of manual requests
Mostly paper or in-person
No digital self-service
Question 10 of 14

Do you know why your employees leave?

📊 Organizations that track exit reasons reduce voluntary turnover by 18–26%. If you don’t know what’s driving people out, it’s hard to change it.
Yes — we track it consistently
Exit interviews or stay conversations
Sometimes — when we remember to ask
Rarely — we piece it together after
No — usually when they ghost us
Question 11 of 14

Have you experienced any payroll tax notices, ACA filing issues, or benefits enrollment errors in the last two years?

📊 Best-in-class companies have zero compliance notices. Even one tax notice costs an average of $8,000–$25,000 to resolve — and signals systemic exposure.
None — clean record
1–2 issues
3+ issues
Yes — with financial impact
Question 12 of 14

Does your HR, payroll, time, and benefits data live in one system — or does your team re-enter information between platforms?

📊 Manual data re-entry introduces errors at 1–4% per entry. For payroll and benefits, those errors are expensive to find and fix — and create compliance exposure.
Fully integrated — one system
Partially integrated — some manual steps
Significant manual re-entry between systems
Question 13 of 14

How long does it take a new hire to receive their first paycheck?

📊 Nearly 1 in 3 hourly workers who quit in their first 90 days cite pay timing as a factor. First-paycheck speed is a direct driver of early turnover in high-churn industries.
Same day or next day
Onboarding and pay are connected
3 to 5 business days
1 to 2 weeks
More than 2 weeks
Common with manual onboarding
Question 14 of 14

If you could fix one HR or payroll problem in your organization tomorrow, what would it be?

📊 Your answer shapes the most important section of your report — we’ll show you exactly which Netchex modules solve it.
Payroll errors OT overages High turnover Slow onboarding Scheduling & callouts Slow first paycheck Tipped wage complexity Multi-location visibility Compliance surprises Open enrollment chaos Manual data re-entry Report building Employee questions Benefits confusion
Netchex
  • Analyzing your answers
  • Benchmarking against your industry
  • Calculating Netchex Index Score
  • Generating your personalized report
Netchex
Your Netchex Index Score
— out of 100
— estimated annual opportunity across payroll, time, retention & compliance
Industry baseline: — Netchex customers avg: —
0100

Your Score Breakdown
💰 Save Dollars
— / 25
⏱ Save Time
— / 25
🔥 Drive Engagement
— / 25
🛡 Reduce Risk
— / 25
What This Means for You (?)
Netchex Modules That Close Your Gaps

Ready to see these numbers with your data in Netchex?

A 30-minute live walkthrough will show you exactly how much time and money you’d recover.

Schedule Your Free Demo

About Netchex: Netchex is a single-platform HCM solution purpose-built for hourly and deskless workforces — from the hotel front desk to the manufacturing floor. Trusted by 6,000+ businesses across hospitality, healthcare, auto dealerships, manufacturing, and more.

Data sources: BLS JOLTS 2024, BLS Current Employment Statistics Dec 2024, NRA State of the Industry 2025, NADA Dealership Workforce Study 2025, NSI National Health Care Retention Report 2025, SHRM Benchmarking, Gallup Workplace Research, American Payroll Association. Admin hour estimates are based on APA survey averages for companies with 50–2,000 employees.

With top-ranked technology and better customer service, discover what Netchex can do for you

Request a Quote Why Netchex