Restaurant Management

Running a restaurant, franchise group, or catering business is hard work, complete with long hours and a steep learning curve. A myriad of HR issues—such as employee schedules, payroll, and high turnover rates—can make it even more complex and time-consuming.

Some of the biggest challenges are:

• Compliance concerns
• Scheduling challenges 
• Time tracking difficulties
• Payroll and gratuity complexities
• Performance management issues
• training and career development

Managing Restaurant Workers

Managing restaurant staff is harder than working a week of doubles.

Most restaurants already use POS software to manage orders and payments, so why not use restaurant HR software to better manage and care for your staff?

With restaurant HR software, you can simplify scheduling and payroll processes, reduce time spent and potential manual errors, and boost employee satisfaction and retention. The benefits of streamlining HR processes and improving the employee experience are clear. Ultimately, when you take care of your staff, they take better care of customers.

Considerations are:

• Hiring
• Onboarding
• Retention
• Reducing turnover

Let’s look at each:

Hiring Restaurant Staff

Every restaurant has its unique struggles, but everywhere has to deal with various staffing issues. 

In a highly competitive industry known for high turnover, an understaffed restaurant is doomed. 

Unannounced exits and no-shows leave your staff shorthanded and deep in the weeds. If your staffing problems seem tougher than extinguishing a grease fire, you may need better tools.

Onboarding Restaurant Staff

For all the talk about robotic burger flippers, human staff will continue to cook, wait tables, and manage restaurants for the foreseeable future. Likewise, your onboarding process demands to be people-centric.

For onboarding specifically, a great onboarding process converts new hires into an efficient part of your team quicker and more effectively. Great onboarding makes all the difference in company culture. Reduce turnover and set the pace for day-to-day operations. 

Restaurant Employee Retention

Making the most of each hire, retention lowers turnover and reduces costs. Business owners prioritized retention last year, and it’s still a trending topic today. Take care of your employees with fair pay and a positive culture, and you won’t have to hire and train so many replacements. 

61%

of workers consider upskilling “extremely” or “very” important when deciding whether or not to remain at their current job (Gallup)

Upskilling helps retention by encouraging professional growth in jobs without much potential for promotions and raises. Fortunately, you can tackle the biggest causes of turnover with software for restaurants. 

Reducing Restaurant Turnover

Turnover isn’t just expensive; it erodes your company culture. A short-staffed restaurant has a harder time satisfying customers. 

The workers who remain are overworked to the point of burnout. Excessive turnover can become a never-ending loop, with the poor conditions causing more workers to quit. 

Some workers were never going to last long at your restaurant. Apart from attitude problems, and personality conflicts, several factors can contribute to high restaurant turnover.

Franchising Restaurants

Running multiple restaurants will never be easy, but you might be surprised how much restaurant franchise HR software can help. When managing a franchise, each location must be fully staffed and scheduled, policies and training need to be consistent, and employee data and comparison reporting must be available.

Success Stories in Restaurant Management

Zaxby’s

Multi-location restaurant chain outgrows Outlook

Learn More

Slim Chickens

Transformed onboarding process with Netchex

Learn More

Walk-Ons

Multi-location reporting transforms operations

Learn More

Taco Bell

Better payroll & employee experience for 2,000+ workers

Learn More

Restaurant Payroll

Payroll and tax calculations must be quick and reliable. Many of your waitstaff (like most Americans) live paycheck to paycheck. A delayed pay stub or unexpected tax debt could be the difference between retaining workers or not. 

Automate the payroll process for employees with different pay rates and hours. Calculate withholdings for taxes and deductions like garnishments. 

[Netchex’s service team is] effortless and very helpful and always helpful, cheery, and always willing to do whatever to resolve the issue.

– Brea Stephens, Taco Bell

Restaurant HR

HR software simplifies some of the most challenging parts of running a restaurant. New people bring new complications, but humans are easier to manage with HR software:

HR & Payroll Software for Restaurants

The service industry is known for its long hours, narrow profit margins, staffing concerns, and overall stressful environment. With years of HR and payroll technology experience, we’re equipped to solve the restaurant industry’s unique HR challenges and help you overcome your biggest obstacles. Discover why Netchex is the best payroll software for restaurants.