AskHR
Answers for Every Question, Every Shift, Every Language.
AskHR is an AI-powered HR assistant that gives employees instant, accurate answers in any language, at any hour by pulling from their personal data and your company policies. No more inbox pile-up. No more interruptions. Just answers.
7,500+ organizations trust Netchex
Same Questions. Different Employee.
Still Waiting on HR.
You’ve documented the answers. Employees still ask HR anyway — not because the information doesn’t exist, but because finding it takes effort and messaging you doesn’t. And for employees on the floor, on the road, or managing the night shift, messaging you is the only option they have.
Employees Ask. AI Answers. HR shows up when it matters.
PTO & Time Off
Employees check balances and submit requests on their own — no HR contact required.
Paycheck Questions
Deductions, pay dates, tax withholdings. Answered instantly, without an HR call.
Benefits & Open Enrollment
Plan comparisons, eligibility, and deadlines answered on demand, in plain language.
Company Policies
From dress code to time-off rules, instant answers pulled from your actual documentation.
Training & Operational Guides
SOPs, how-to guides, and job aids found in seconds, not buried in a shared folder.
Multi-Language Support
English, Español, Français, Português, over 100 more!
AI-Driven, HR-Supervised
Employees type a question the way they’d ask a coworker. AskHR finds the answer from your actual company docs and policies — and escalates to HR only when it needs to.
STEP 1
Employee Asks
Types a question in plain language — any topic, any language, any time.
STEP 2
AI Understands
Our AI engine interprets intent and searches company docs and employee data. ⚡ AI-Powered
STEP 3
Instant Answer
A precise, personalized response is delivered in seconds.
STEP 4
HR Steps In
If unanswerable, the question routes automatically to the right HR person.
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For Employees
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For HR Teams
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Answers in Spanish, English, or any preferred language |
Dramatically fewer repetitive questions across channels |
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No hunting through folders or documents |
Consistent, accurate answers every time |
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Available 24/7 — not just during office hours |
Insights into what employees ask and documents referenced most |
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Responses in seconds, not hours or days |
Auto-routing rules to the right team member |
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More time for strategic, high-value work |
The Cost of Repetitive Questions
is Well Documented
Employees type a question the way they’d ask a coworker. AskHR finds the answer from your actual company docs and policies — and escalates to HR only when it needs to.
of HR staff time spent on administrative tasks — not strategic work
of HR professionals already working beyond capacity
lost per employee per day searching for information
per year per worker spent on repetitive admin tasks
Netchex Customer Testimonials
Payroll Specialist
“I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex, it only takes once. This system is so user-friendly, it makes training a breeze. And the customer service is second to none!”
Payroll Administrator
Netchex has been fantastic. We enjoy personalized service, we know the people that we deal with, and they bend over backward to get what we need done.
HR Director
Netchex is wonderful. Everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place, and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park
Crowd 4.5 / 5 star
Google 5 / 5 star
Capterra 4.5 / 5 star
Software Advice 4.5 / 5 star
GetApp 4.5 / 5 star
Trust Radius 4 / 5 star
Finally — a version of you that never gets tired of answering the same question.
Ask your Account Manager about AskHR.
AskHR FAQs
AskHR is a conversational AI assistant built into the Netchex HCM platform. Employees ask HR questions in plain language — through mobile or desktop — and AskHR pulls answers directly from your company’s HR documents and policy files stored in Netchex Document Center. When AskHR can’t resolve a question on its own, it automatically escalates to an HR administrator within the same conversation, so the employee never has to start over.
AskHR is built for companies with employees who don’t sit at a desk — frontline, deskless, and hourly workers in industries like hospitality, manufacturing, automotive, and restaurants. These employees often need HR answers outside of normal business hours and don’t have easy access to HR staff. AskHR gives them a self-service option that works 24/7 from any mobile device.
AskHR can answer employee questions across a wide range of HR topics, including:
- PTO balances, time-off requests, and leave policies
- Paycheck details, pay dates, deductions, and tax withholdings
- Benefits options, open enrollment deadlines, and plan comparisons
- Company policies — dress code, attendance, remote work rules
- Training resources, SOPs, and operational guides
- How to use Netchex tools and navigate the employee portal
- Holiday schedules and work schedules
AskHR only responds based on information in your company’s HR documents. If a question falls outside that scope, it notifies the employee and routes the inquiry to an HR administrator.
Yes. AskHR with AI allows employees to take action directly within the assistant — including submitting PTO requests, updating demographic information, and viewing payment history. These capabilities depend on each employee’s individual access permissions within the Netchex platform.
AskHR uses generative AI to search and summarize your company’s HR documents stored in Netchex Document Center. When an employee asks a question, the AI interprets the intent, finds the most relevant document, and returns a plain-language answer in seconds. Every response includes a reference to the specific document used, so employees can verify the source themselves.
If AskHR doesn’t have enough information to provide a confident answer, it tells the employee and automatically routes the question to an HR administrator — all within the same conversation. The employee doesn’t have to restate their question or switch to a different channel. HR admins who have accessed AskHR receive email notifications for questions escalated to them.
AskHR currently supports English, Spanish, French, and Portuguese — plus any additional language employees choose to communicate in. This makes it a strong fit for diverse workforces where employees may not be comfortable asking HR questions in English.
Yes. AskHR is fully compatible with mobile devices, making it accessible to employees on the floor, in the field, or working night shifts. The experience is designed to feel immediate and conversational on both mobile and desktop.
The average employee spends nearly 1.8 hours per day searching for information, and HR professionals already operate beyond capacity according to SHRM data. AskHR handles the high-volume, repetitive questions — about pay, benefits, policies, and schedules — so HR teams can focus on strategic work that requires human judgment.