AskHR
Free up HR time and effort, while ensuring employees are quickly helped
AskHR accomplishes both! This revolutionary platform provides a centralized hub featuring AI-powered answers available 24/7. Employees are empowered with instant information straight from company documents, freeing up your HR team to focus on what matters most.
6,500+ organizations trust Netchex
AskHR, a groundbreaking platform designed to revolutionize Human Resources, was built with you in mind.
AskHR serves as a centralized hub for managing employee inquiries, providing HR professionals with a streamlined and efficient solution to address the diverse range of questions they receive daily.
Centralized Hub
Manage employee inquiries with a streamlined and efficient solution to address a diverse range of HR-related questions
Human + AI Intelligence
Utilize advanced AI technology to categorize, prioritize, and answer inquiries based on your company’s own resources and documentation
Efficient, Intelligent Routing
Ensure all inquiries are directed to the right personnel based on their expertise—reducing response time and improving overall efficiency
Data-Driven Approach
Gain valuable insights into employee questions and needs to refine and optimize processes and improve the employee experience
Unlock the potential of advanced technology & unparalleled customer support with Netchex.
Centralized hub for easier
management and communication
AskHR addresses the challenge of endless employee requests and questions head-on by offering a solution that centralizes HR communication channels inside the Netchex product and prioritizes inquiries based on their urgency and complexity.
Combined human + AI
intelligence for greater accuracy
AskHR categorizes, prioritizes, and answers inquiries, ensuring that HR professionals can efficiently manage their workload and provide timely responses to employees. The platform’s intelligent routing system ensures inquiries are directed to the appropriate personnel based on their expertise, reducing response times, and improving overall efficiency.
Administrators have the flexibility to create rules by topics such as Benefits, Payroll, Recruitment, or let the HR AI tool generate its own optimized routing to the administrator best suited to address employees’ questions.
Efficient, intelligent routing
for improved efficiency
AskHR categorizes, prioritizes, and answers inquiries, ensuring that HR professionals can efficiently manage their workload and provide timely responses to employees. The platform’s intelligent routing system ensures inquiries are directed to the appropriate personnel based on their expertise, reducing response times, and improving overall efficiency.
Administrators have the flexibility to create rules by topics such as Benefits, Payroll, Recruitment, or let the HR AI tool generate its own optimized routing to the administrator best suited to address employees’ questions.
Data-driven insights enable
more proactive approach
AskHR provides valuable, actionable insights into the types of inquiries received most frequently, enabling HR professionals to identify trends and proactively address common issues.
By leveraging this data-driven approach, HR teams can refine and optimize their processes, improving the employee experience, meeting legal and compliance needs, and bringing automation and efficiency to an area that was previously manual.
Automation & Reporting
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- year after year
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“The demands of providing fast answers to multiple questions and limited staffing in the HR department made the AskHR module a no-brainer for us.Netchex has allowed our small company to have some of the most innovative technology that is normally reserved for larger companies at an affordable price.”
Douglas Bryant MBA, GPHR, SPHR
Senior Vice President at Hillcrest Healthcare
Explore the many benefits of AskHR
Identify trends and proactively address common issues
Refine, optimize, and automate HR processes
Improve communication and employee experience
Meet various legal and compliance needs
Optimize HR support to drive organizational success
We listen, we support, and we evolve with you. With Netchex, you're never alone.
AskHR FAQs
AskHR is a comprehensive workflow solution that empowers employees to ask questions conveniently via mobile or desktop platforms and efficiently routes them to company administrators for prompt answers. Moreover, it incorporates advanced generative AI technology to automatically respond to commonly asked questions by referencing the company’s documents as a primary source. With feedback loops integrated into the process, the system continuously learns and enhances the quality of its guidance over time.
AskHR simplifies HR interactions by offering a centralized platform for employees, standardizing the process, and minimizing reliance on HR representatives. Ideally, the AI assistant autonomously resolves many queries, while cases requiring HR intervention are efficiently streamlined.
AskHR efficiently sifts through your HR documentation, swiftly retrieving and summarizing relevant information to provide prompt responses to employees.
AskHR provides a reference to the documentation it relied upon in its response. This enables employees to directly access the document referenced, promoting transparency and clarity in the information provided.
AskHR operates seamlessly across company codes, significantly reducing overhead in document management and enabling a unified approach to employee support. By consolidating inquiries into a single queue, it enhances efficiency and ensures consistent service across the entire employee pool.
Yes, AskHR will be fully compatible with mobile devices, ensuring seamless communication and providing users with an instantaneous experience.
Yes, your data, including your questions, HR responses, and general information, remains within the secure Netchex environment at all times, ensuring confidentiality and protection.
AskHR strictly relies on information from HR policy documents. It ensures accuracy by referencing these documents for every response. In the initial release, AskHR only utilizes company-wide policy documents and is unable to access individual employee files. If it lacks the necessary information, it will notify users and recommend contacting HR directly for further assistance.
Yes, HR can view these interactions at any point and there will be a full audit log. This includes conversations that are only conducted between the employee and AI (haven’t been escalated to admins).
Yes, if AskHR is unable to provide a satisfactory response, the inquiry is escalated to HR for further assistance within the same experience, so the employee does not have to go anywhere else or ask the question again