Continental Acura of Naperville | Netchex | Case Studies

About Continental Acura of Naperville

A member of Continental Motors Group, Continental Acura of Naperville is the leading Acura dealer in several communities in Illinois. For over three decades, Continental Acura has been dedicated to their work with a commitment to delivering their customers quality vehicles and services at every step of the process. With a team of factory-trained and certified technicians on hand to take care of your vehicle’s standard maintenance and repairs, Continental Acura customers are guaranteed quick and expert service.

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Life Before Netchex

Continental Acura of Naperville was using ADP before switching to Netchex in 2017, which meant they were dealing with disjointed systems and sub-par service. Companies like ADP are known to join together multiple systems and call themselves “single-source,” when truly, you’re dealing with multiple platforms and logins. In addition, multiple systems typically means multiple service teams to contact with issues, playing phone tag and being passed from one rep to another.

Netchex Services

  • Payroll & Tax
  • Employee Self-Service
  • Manager Self-Service
  • Recruiting
  • Reporting
  • Benefits Administration
  • NetCOBRA
  • Time & Attendance
  • ACA Central

Why We Were (and are) the Best Solution

Kristin, HR and Payroll Assistant at Continental Acura, states that the switch to Netchex “has made a lot of processes easier.” Because Netchex is truly a single-source platform, tools from payroll to onboarding to benefits are connected and integrated in one system, greatly enhancing their reporting capabilities. Better reports means a better ability to forecast labor costs and analyze data in order to make better financial decisions for their company.

Continental Acura utilizes several of Netchex’s tools, but she spends most of her day working in our Time and Attendance platform. She states, “I use this feature nearly every single day. It is easy enough that our managers can handle making changes to their employee timecards on their own.” Employee empowerment is one of greatest advantages a human resources administrator can have. That means their employees and managers are able to perform functions on their own, putting time back into the admin’s day to spend on people rather than paperwork.

Above all, when asked what her favorite part of Netchex was, she stated, “Service. Service is always so helpful.” At Netchex, you’re assigned to a dedicated service team led by a client advocate. Our team of FPC-certified service reps are here to solve your problems for every part of Netchex with efficiency, accuracy, and professionalism.

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