Pacific Northern | Netchex | Case Studies

About Pacific Northern

Mags Duke is the Human Resources Director for Pacific Northern in Texas and has been in the Human Resources industry for over 20 years. She has two boys in their teens and when she’s not at work, loves to read and hang by the pool. Pacific Northern offers full-service consulting for retail spaces, providing cohesion and creative merchandising solutions.Their design team works hand-in-hand with the world’s leading brands to develop the visual implementation of their brand identities.

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Life Before Netchex

Before Pacific Northern joined forces with Netchex, their entire Human Capital Management systems were completed in Excel. That means Mags and her department were performing manual processes and data entry multiple times a day, giving leeway to human errors in entering data. With their data in a desktop program and not a cloud-based system, they would have no backup in case something happened to their computers and hard drives where they were saved. Their payroll was performed by an outside company, separating an important piece of the HCM world from the others.

Netchex Services

  • Time & Attendance
  • NetBenefits
  • E-Verify
  • NetGuide
  • NetRecruiter

Why We Were (And Are) The Best Solution

If you ask Mags, Netchex’s impact on her business has made her “work life so much easier!” They are no longer working from a variety of different modules, piecemealing from different web-based environments. One of her biggest keys was Paige, her sales representative. Paige was able to talk Mags and the Pacific Northern team through our platform and seamlessly handed them over to our dedicated implementation team and service department.

One of Pacific Northern’s favorite experiences with Netchex has been our service department, specifically her Team led by Client Advocate Brent Stumbo. With Netchex, you aren’t given just one service associate, you’re given a whole team so your requests and concerns can be addressed without interruption. Lastly, when Mags tells people about Netchex, she doesn’t hesitate in mentioning how reasonable the pricing model is. Netchex is built with every business in mind, accommodating to all businesses large and small depending on your indiviudal needs.

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