Regal Hospitality

About Regal Hospitality

Regal Hospitality is a hotel management company with twelve hotels across six states focusing primarily on Hilton, IHG, and Marriott brands. They came to Netchex after several years with Paycom.

“One of the struggles we had with our previous company is that they didn’t have a good understanding of our industry and our industry-specific needs,” said Erica Payne, Human Resources Manager at Regal Hospitality.

With a large number of clients from the hospitality sector, Netchex is uniquely positioned as one of the go-to-choices for the industry through our partnership with Hotel Effectiveness.

Customer Service & Communication

Clients in the hospitality industry know how important excellent customer service is—and Regal Hospitality just wasn’t getting it from their previous provider. At Netchex, we make customer service and communication a top priority.

“The biggest issue that surfaced was the lack of service and communication from Paycom,” Payne revealed. “A request would be submitted, and it could be days to weeks before an answer was received.”

Quick and Easy Implementation

When you are ready to make the switch, waiting on implementation can be an agonizing process—but not with Netchex. Our implementation process is streamlined to get your company up and running as soon as possible.

“The biggest issue that surfaced was the lack of service and communication from Paycom,” Payne revealed. “A request would be submitted, and it could be days to weeks before an answer was received.”

Saving Time and Money

In addition to cutting their payroll process time in half and eliminating many manual tasks, Netchex helps Erica and the Regal Hospitality team save time in other ways too.

“This is the first software I’ve ever used that had full admin capabilities from their mobile app,” said Payne. “This is a tremendous timesaver!”