About KM Consulting
Based in South Carolina with a branch in Georgia, KM Consulting is a back-office management and operations consulting group that serves the education field, specifically charter schools and large-scale early childcare centers. KM’s staff contains a skill set that enables a school board to establish or to completely change the trajectory of the school’s performance, reputation and growth.
Life Before Netchex
Before switching to Netchex over 2 years ago, KM Consulting’s payroll was primarily handled internally, using an over-the-counter payroll software solution. With those types of solutions, KM still had to remain responsible for ensuring that all their payroll taxes, federal and state tax deposits and HR matters were properly managed. While representing over 7,000 students and $40 million dollars in payroll as well as over 1,000 employees, KM Consulting knew they needed a better solution to accomplish all of this and stay compliant. So they turned to a single-source solution in Netchex.
Unmatched Customer Service
Although we service clients in all 50 states, Netchex ensures our service is always responsive and resourceful for every client, no matter their location. David states that their admins, managers and employees who use Netchex “are treated as a client, rather than a client number, and we have no doubt that Netchex is invested in what we do and the clients we serve.” Our team-based approach to service at Netchex is what sets us apart from others in the industry. When clients like KM Consulting switch to Netchex, they are assigned a specific service team to cater to their needs and service issues. By using this system, we ensure all client needs are addressed timely and by a team that knows their needs and business. There are no 1-800 numbers or excessive wait periods for clients to have their issues resolved.
Culture is Key
Making a decision and transition from one HCM provider to the next can be extensive and exhausting. At Netchex, our goal is to make that process as seamless and personal as possible. According to David, the process of transitioning to Netchex from their in-house practices was first-rate. David says, “The entire staff, from sales to implementation to service, has been stellar in their delivery. The culture of Netchex is one of a company that demonstrates the importance of relationships with clients.” A strong, personal and team-based culture drives Netchex as a company,
and we do our best to translate these initiatives with every client interaction.
From NetGuide, to NetRecruiter, to Time and Attendance, to Payroll, the Netchex platform was developed, and continues to be developed, with the main goal of being user-friendly to admins, managers and employees alike. KM Consulting has encountered multiple platforms over the years, and through and through, they find Netchex to be the most intuitive and user-friendly platform they’ve experienced. Specifically, one of their favorite features and one they find most useful are the training videos and help and support options. Netchex provides a library of quick and easy videos to provide training and answers to questions in using the platform.
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