At Netchex, we have always touted our award-winning customer service—and now, we have a few more accolades to add to our growing trophy case. Awards are always nice to receive, of course, but when it comes to us directly from user feedback, it always means a little more. That is why we are proud to announce that Netchex has recently received high recognition from two independent, user review-based websites, Capterra and G2 Crowd.
Netchex was named a Top 20 Payroll Software Product by Capterra, a free online service that helps organizations find the right software to fit their business needs based on user reviews and online search activity.
Capterras Top 20 reports are independent assessments that evaluate user reviews and online search activity to generate a list of market leaders that offers the most popular solutions. These reports help buyers quickly narrow down options by scoring products to identify the top 20 in each category.
This summer, Netchex was also awarded G2 Crowd’s High Performer badge for user satisfaction scoring and market presence amongst payroll companies.
G2 Crowd crowdsources software reviews to help companies make decisions on what products to use. Rating companies based solely on customer reviews and feedback, products are ranked by customer satisfaction (from user reviews) and market presence (company size, market share, and social impact). “High Performers” are highly rated by their users, but have not yet achieved the market presence of the leaders. G2 Crowd sets itself apart from other software review sites by not using advertising to play a role in its ratings.
“At Netchex, customer service is something we stake our reputation on,” said Netchex CEO Will Boudreaux. “To be recognized by two separate organizations that value and rank based on customer satisfaction and online reviews is validation that our unique approach to service is really paying off.”
So, what is Netchex’s unique approach to customer service? For us, it all starts with commitment. All clients are assigned a team of dedicated and highly trained service experts, and each team is led by a personal client advocate who knows your business inside and out. These are the friendly, helpful people you talk to you every time there is an issue, not some random unqualified operator in a call center who doesn’t know you or your business’ unique needs.
We don’t play phone tag either. We don’t transfer you around from one person to the next forcing you to re-explain your problem over and over. You only to talk with your assigned team—and we keep you 100% up-to-date until the issue is resolved.
To top it all off, we hold ourselves accountable with proven, measured results. Calculated from clients surveys and NPS data, our NetPromoter score stands at an impressive 64, well ahead of our competition. Additionally, we also ask our clients to rate us after each service case is closed, which has resulted in a CSAT score of 4.8 out of 5 stars–again, well ahead of our competition.