MANDEVILLE, LA – March 2, 2017- Louisiana-based Human Capital Management provider, Netchex has won a Silver Stevie® Award in the Customer Service Department of the Year category in the 11th Annual Stevie Awards for Sales & Customer Service. This is the second time the Stevie’s organization has chosen the Netchex service team to receive such recognition.
More than 75 members of several specialized judging committees from around the world selected Netchex’s Customer Service Department as a Silver Stevie award winner. “Netchex has shown impressive improvement in Customer Satisfaction year-over-year and when compared to the industry,” commented one Stevie® Judging Panel Member. “I commend Netchex for all their work and encourage them to continue to make these leaps and bounds in Customer Service!”
With a customer support satisfaction rating of 95.5% and 63 Net Promoter Score (NPS), Netchex’s level of service far surpasses the 71% satisfaction rate and 30 NPS averages of other industry competitors, as reported in the 2016 Clutch.co Payroll Solutions Survey.
“This is not only a win for our customer service department, but a win for every team member at Netchex,” said Will Boudreaux, Netchex CEO. “Our entire team works hard to put the client first and to deliver outstanding service daily.”
The awards gala was held on Friday, February 24 at in Las Vegas, NV with more than 600 business professionals in attendance. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016.
Founded in 2003, Netchex has become one of the industry’s fastest growing HR services and payroll providers, serving clients in all 50 states. Netchex’s single-source solution is a cloud-based, end-to-end platform for managing the employee life-cycle from hire to retire. Netchex currently services over 3,000 clients and is headquartered in Mandeville, La with offices in Dallas, Atlanta, and Jackson, MS. Visit www.NetchexOnline.com for more information.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.