Our Service Experience
With Netchex, you’re never alone
Whether you’re navigating the complexities of payroll, taxes, benefits, or reporting, we listen, we support, and we evolve with you.
6,500+ organizations trust Netchex
In-house, long-term service team members
Our award-winning, in-house customer support team is composed of long-term employees with extensive product and industry knowledge. Armed with a greater understanding of laws, regulations, and best practices, we partner directly with you on a tailored solution fit for you.
Expertise to handle any service issue
Backed by continuous training and education, our team of industry experts understand the unique challenges you face. We emphasize professional certifications, such as Fundamental Payroll Certification (FPC), to promote quick and effective responses from a trusted source.
Better implementation & onboarding
Our virtual onboarding plan is customized to ensure your personalized experience meets all the needs of your business. Familiarize yourself and company with all the Netchex system offers, delivered directly by our enablement team.
Maximizing your Netchex experience
From quick responses to successful resolutions, customer experience is a priority from day one. We are dedicated to enhancing your Netchex journey, including training, tips, and the utilization of all solutions. Check-ins and account reviews provide ongoing support and assistance.
More ways to get the help you need
Our support channels are designed to exist within the flow of your work. Every inquiry goes to an actual person—no voicemail or an anonymous inbox. Help is always available and accessible with the click of a button within Netchex, including:
- In-app, step-by-step guidance
- Live chat
- Knowledge articles
- Phone support
- Case submissions
- Video tutorials
Engage with user communities
Connect directly with other Netchex admins via our multi-functional user communities. Share experiences, insights, and learn from a wealth of collective knowledge.
- Easy-to-search knowledge articles
- On-demand training content
- Case submission & ticket status
- Customer referral incentives
- Sharing experiences & insights
- Easily submit feedback
Customers resoundingly love Netchex
– year after year
At Netchex, we understand that the right support can make all the difference—and we have the stats and awards to prove our dedication. Thanks to our highly personalized and proactive approach to service, Netchex has one of the highest customer satisfaction scores in the industry across the board.
Crowd 4.5 / 5 star
Google 5 / 5 star
Capterra 4.5 / 5 star
Software Advice 4.5 / 5 star
GetApp 4.5 / 5 star
Trust Radius 4 / 5 star
All the Netchex services where we provide
direct help to you:
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Implementation & Adoption
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Payroll & Tax
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Time & Attendance
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Employee Scheduling
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Benefits Administration
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Recruiting & Hiring
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Onboarding Employees
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Performance Management
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Learning Management
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Reporting & Analytics
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Banking & Compliance
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401k & Retirement
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Employee Self-Service
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Manager/Admin
Maintenance -
COBRA Administration
Discover a new level of excellence in technology & customer service with Netchex.
You’re in good company with
Netchex HR & payroll software
Discover how Netchex technology and service made a BIG difference for these clients:
We listen, we support, and we evolve with you. With Netchex, you’re never alone.
Customer Service Testimonials
What others have to say about Netchex’s excellent customer service:
“Everybody always wants to help, and always has a smile on the face. On the times that I have to go pickup payroll because the school’s closed, everyone is just so nice.”
Nancy Mauti
HR Support, Cedarwood School
“Netchex has been fantastic. We enjoy personalized service, we know the people that we deal with, and they bend over backward to get what we need done.”
Margaret Dethloff
Payroll Administrator, Merchants and Marine Bank
“Netchex is wonderful. Everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place, and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park”
Laura Dickerson,
HR Director, Magee Financial
“Netchex has been in the business, and they understand what companies are looking for, what companies need, and they listen to what companies have to say what their needs are. They take care of their employers.”
Lynn Harris,
HR Director, American Messaging
Customer Service FAQs
Help is always available and accessible with the click of a button within Netchex, including:
- In-app, step-by-step guidance
- Live chat
- Knowledge articles
- Phone support
- Case submissions
- Video tutorials
Yes, at Netchex, every inquiry goes to an actual person—no voicemail or an anonymous inbox. With Netchex, you’re never alone.
Yes! To make support as easy and accessible to all customers, we offer numerous ways to get in-house support with Netchex, including phone support and case submissions, as well as:
- In-app, step-by-step guidance
- Live chat
- Knowledge articles
- Video tutorials
It goes without saying that every service inquiry is different, but Netchex is committed to providing the quickest and most effective resolution to all problems for every customer.
Our service model is built to better understand your industry, your business, and you. With that knowledge, experience, and familiarity, we are confident that we offer the highest possible level of service to all customers.