Netchex Service - Netchex

Our Service Experience

Whether you’re navigating the complexities of payroll, taxes, benefits, or reporting, we listen, we support, and we evolve with you.
With Netchex, you’re never alone

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In-house, long-term service team members

Our award-winning, in-house customer support team is composed of long-term employees with extensive product and industry knowledge. Armed with a greater understanding of laws, regulations, and best practices, we partner directly with you on a tailored solution fit for you.

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Expertise to handle any service issue

Backed by continuous training and education, our team of industry experts understand the unique challenges you face. We emphasize professional certifications, such as Fundamental Payroll Certification (FPC), to ensure quick and effective responses from a trusted source.

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Better implementation & onboarding

Our virtual onboarding plan is customized to ensure your personalized experience meets all the needs of your business. Familiarize yourself and company with all the Netchex system offers, delivered directly by our enablement team.

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Maximizing your Netchex experience

From quick responses to successful resolutions, customer experience is a priority from day one. We are dedicated to enhancing your Netchex journey, including training, tips, and the utilization of all solutions. ​Check-ins and account reviews provide ongoing support and assistance.

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More ways to get the help you need

Our support channels are designed to exist within the flow of your work. Every inquiry goes to an actual person—no voicemail or an anonymous inbox. Help is always available and accessible with the click of a button within Netchex, including:

  • In-app, step-by-step guidance​
  • Live chat
  • Knowledge articles
  • Phone support​
  • Case submissions​
  • Video tutorials
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Engage with user communities

Connect directly with other Netchex admins via our multi-functional user communities. Share experiences, insights, and learn from a wealth of collective knowledge.

  • Easy-to-search knowledge articles
  • On-demand training content
  • Case submission & ticket status
  • ​Customer referral incentives
  • Sharing experiences & insights
  • Easily submit feedback

Customers resoundingly love Netchex
– year after year

At Netchex, we understand that the right support can make all the difference—and we have the stats and awards to prove our dedication. Thanks to our highly personalized and proactive approach to service, Netchex has one of the highest customer satisfaction scores in the industry across the board.

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6,500+ organizations trust Netchex

YMCA Taco Bell Farmers Abita TexasDermatology AssociatedGrocers Dexas RegalHospitality

You’re in good company with
Netchex HR & payroll software

Discover how Netchex technology and service made a BIG difference for these clients:

Regal Hospitality

Improved service & time-saving HR + Payroll technology for a large hotel management group

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The Blood Center

“I’ve never had these options with any previous payroll providers and it has been a huge help.” – Emmie Golemi, HR Director at The Blood Center

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Jason Dauenhauer Insurance Agency

“I am a small company, but they make me feel every bit as important as a multi-billion dollar company—not so with Paychex!” – Jason Dauenhauer, Owner

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Macon Bank & Trust

“Netchex still has the “small company” feel—not wondering who or where you’ll be speaking with someone when issues arise.” – Chrissy Smith, Vice President

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We listen, we support, and we evolve with you. With Netchex, you’re never alone.

Customer Service Testimonials

What others have to say about Netchex’s excellent customer service:

“Everybody always wants to help, and always has a smile on the face. On the times that I have to go pickup payroll because the school’s closed, everyone is just so nice.”

Nancy Mauti

HR Support, Cedarwood School

“Netchex has been fantastic. We enjoy personalized service, we know the people that we deal with, and they bend over backward to get what we need done.”

Margaret Dethloff

Payroll Administrator, Merchants and Marine Bank

“Netchex is wonderful. Everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place, and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park”

Laura Dickerson,

HR Director, Magee Financial

“Netchex has been in the business, and they understand what companies are looking for, what companies need, and they listen to what companies have to say what their needs are. They take care of their employers.”

Lynn Harris,

HR Director, American Messaging

Customer Service FAQs