How To Eliminate The 3 Most Common Payroll Pain Points | Netchex
July 15, 2019

For most people, payday is something to look forward to and celebrate. But that is not always the case for those who run the behind-the-scenes machinations of a company’s payroll. For them, payday more often than not comes with its fair share of frustrations and wasted time—most of which can be traced back to the payroll company itself, not the individual.

HR professionals are forced to wear many hats. And since the HR field itself is ever-evolving, they are constantly having to add new ones as well. In today’s business world, one of those added roles is often payroll administrator. With limited time and an even more limited budget, HR needs a payroll solution that makes their job easier, not one that adds stress and frustration.

Unfortunately, burdensome system inefficiencies, second-rate technology, and poor customer service from most payroll companies have HR professionals dreading payday (or at least the lead-up and added work that comes with it). So, how can HR professionals and/or payroll administrators eliminate these pain points and start enjoying payday just like the rest of us?

Pain point #1 – System

When it comes to payroll, there are so many moving parts, including time & attendance, benefits administration, and more—all of which need to continuously communicate with one another to accomplish all of your needs.

To handle this broad and varied workload, most payroll companies rely on merging and acquiring other companies to do all the work for them, creating a Frankenstein’s monster-like mashup of systems. This approach leads to a litany of problems, including a system of disjointed programs that doesn’t effectively communicate with one another and leaves plenty of customers like you confused.

Netchex, on the other hand, was built from the ground up with simplicity in mind thanks to true single-source technology. From hire to retire, the Netchex system has everything you need to manage your employees from one login—without having to constantly import and export data between multiple systems.

Pain point #2 – Customer Service

At Netchex, customer service is our #1 priority. For others, it appears to be an afterthought. With de-centralized call centers, other payroll companies leave you to fend for yourself. Nobody likes having to deal with a call center, ever. There is always a significant disconnect and unfamiliarity, and you are often forced to explain and re-explain your issues repeatedly with a long wait for a resolution (if any).

With Netchex, you are assigned a dedicated and experienced service team, led by a client advocate that personally knows you, your business, and your experience. And no matter what the issue, we will keep you up-to-date until your issue is completely resolved. This isn’t just a hollow promise, Netchex consistently receives industry-leading ratings and reviews for customer service and support.

Pain Point #3 – Confusing/Hidden Pricing

Pricing is, of course, a major factor for all businesses weighing their payroll options. Many payroll companies quote one price for services, but neglect to mention all the add-ons and hidden fees that will be included in order to get all the features you need to successfully run your business. Not to mention the extra cost you have to pay for things that should already be included, like multiple payrolls in a month and priority upgrades to the system.

Not at Netchex. We have four easy-to-understand packages that are priced per-employee-per-month (not per-payroll-run), plus the option to create your own à la carte solution that can be perfectly tailored to your business. Our goal is to keep payroll shopping and billing easy and transparent with no surprises.

CFO + HR Toolkit - How CFOs Can Enable Growth with HR Technology